Product(s) can be returned or exchanged under the following conditions:
You can return your product(s) within 14 days of purchase. This period will start the day you receive the product(s).
Before you send back the product(s) you have to notify us. Send an email to firstname.lastname@example.org to receive a return number and form. Make sure that the product(s) are unused, undamaged and are in original state and packaging.
A copy of your invoice should be included in the return shipment.
You can either exchange your product(s) for another product(s) or get a refund.
Have a look at our step-by-step return page.
If you have any questions or concerns about the product(s) do not hesitate and contact us at email@example.com
Our policy is to try to exchange or credit your return within 30 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return exchange Step by step
Step 1: Carefully read our return and exchange policy. If you have any questions do not hesitate to contact us at firstname.lastname@example.org.
Step 2: Send an email with your information and reason for returning the product(s). We will send you a return form and number.
Step 3: Complete the form and return it together with the product(s). Please note that only returns with a completed form can be accepted.
Step 4: Return the product(s) to the address below and as shown on the return form.
Step 5: You will get a confirmation from us as soon as we received the product(s).